Privacy Policy

Last updated: 11 October 2026

Pet Arabia Co. W.L.L. (“Pet Arabia”, “we”, “us” or “our”) operates this online store in Bahrain. Our website is powered by Shopify.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, create an account, place an order, participate in our PetCoins loyalty programme, or communicate with us.

1. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

Contact and delivery information

We may collect your name, email address, telephone number, billing address, delivery address and delivery instructions. This information helps us process orders, arrange deliveries and respond to enquiries.

Account information

We may collect information associated with your customer account, including your contact details, account identifier, preferences, saved addresses and communication choices.

Order and transaction information

We collect information about your purchases, products ordered, order amounts, discounts, reward codes, payment status, delivery details, returns, exchanges, cancellations and refunds.

Where supported by our website features, we may also collect information about products viewed, items added to your cart and saved product preferences.

Payment information

Payments are processed through our payment service providers. Depending on the payment method, these providers may collect payment card details or other financial information needed to complete your transaction.

We receive information needed to manage your order, such as the payment method, transaction reference, payment status and confirmation. Where provided, this may include limited card information, such as the card brand and last four digits.

The collection and handling of payment credentials are governed by the relevant payment provider’s privacy and security practices. Please do not send full card numbers, card security codes or banking passwords to us by email, WhatsApp or other customer-support channels.

PetCoins and loyalty information

If you participate in our PetCoins programme, we may process your loyalty account details, points earned, points redeemed, available rewards and redemption history.

If you provide a date of birth for birthday rewards, we may use it to administer those rewards.

Customer communications

We collect information you provide when contacting us by email, telephone, WhatsApp, website forms or other support channels. This may include enquiries, feedback, photographs and information needed to resolve an order issue.

Device and website usage information

Our website and service providers may collect your IP address, browser type, device information, cookie identifiers and information about how you interact with the website.

2. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us or provide information.

• Automatically through cookies and similar technologies when you use our website.

• From Shopify and service providers that support payments, delivery, customer support, loyalty, analytics and other website functions.

• From authorised partners or integrations when you interact with their services through our website.

3. How We Use Your Information

We use personal information to:

• Process payments and manage orders.

• Deliver products and communicate delivery updates.

• Handle returns, exchanges, cancellations and refunds.

• Create and maintain customer accounts.

• Administer PetCoins, rewards and promotions.

• Answer enquiries and provide customer support.

• Send order confirmations and other service messages.

• Improve our website, product selection and customer experience.

• Detect fraud, investigate suspicious transactions and protect our services.

• Send marketing communications where permitted.

• Meet applicable legal, accounting and recordkeeping obligations.

• Resolve disputes and enforce our terms and policies.

We rely on the legal grounds available under applicable law, which may include your consent, the need to fulfil a contract, legal obligations and other permitted grounds.

Where processing relies on your consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing that was lawful before consent was withdrawn.

4. Marketing Communications

Where permitted by applicable law and your communication preferences, we may send offers, product updates and promotional messages by email, SMS or WhatsApp.

You can request that we stop sending marketing messages by:

• Using the unsubscribe link in a marketing email.

• Following any opt-out instructions included in an SMS or WhatsApp message.

• Contacting us at sales@petarabia.com or +973 3226 6615.

Please identify the email address or telephone number you want removed from marketing communications.

Opting out of marketing does not prevent us from sending necessary messages about your orders, payments, deliveries, account or customer-support enquiries.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as maintaining your shopping cart, managing sessions and remembering preferences.

Depending on the tools enabled on our website, cookies may also support analytics, performance measurement and advertising.

Where required, we request consent before using non-essential cookies or similar tracking technologies. You can manage your preferences through the website’s cookie controls, where available, or through your browser settings.

Blocking certain cookies may affect website functionality.

6. How We Share Information

We may share relevant personal information with:

• Shopify, which hosts and supports our online store.

• Payment providers, which process transactions, refunds and payment-related checks.

• Delivery and logistics partners, which need contact and address details to deliver orders.

• Loyalty service providers, including Alpha where used to administer PetCoins and rewards.

• Technology and support providers, which support hosting, communications, customer service, analytics and website operations.

• Marketing and advertising providers, where those services are enabled and sharing is permitted by applicable law and your preferences.

• Relevant Pet Arabia group companies, where necessary to provide services or manage business operations.

• Professional advisers or public authorities, where necessary for legal obligations, legitimate investigations or the protection of legal rights.

Information may also be disclosed in connection with a proposed or completed business sale, merger, restructuring or similar transaction, subject to applicable safeguards.

7. Shopify’s Role

Shopify processes information about your use of our store to provide and support its services.

If Shopify Network Intelligence or other enhanced services are enabled, Shopify may also process information from interactions with our store together with information from interactions with other merchants and Shopify services. This may support features such as fraud prevention, personalisation and advertising, subject to applicable privacy settings and requirements.

Shopify’s responsibilities and your choices concerning its processing are described in its own privacy notices.

For more information, visit:

• Shopify Consumer Privacy Policy

• Shopify Privacy Portal

Requests concerning personal information controlled by Pet Arabia can be sent to the contact details below.

8. International Data Transfers

Shopify and some of our service providers operate outside Bahrain. Your personal information may therefore be transferred to, stored in or processed in other countries.

Where applicable law requires safeguards, consent or authorisation for an international transfer, we are responsible for ensuring the relevant requirements are met.

Where European Economic Area or United Kingdom data protection rules apply, appropriate transfer arrangements may also be required.

9. Information Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, disclosure, alteration or loss.

However, no website, electronic transmission or storage system can be guaranteed completely secure.

Please keep your account access details and login codes confidential. If you suspect unauthorised use of your account, contact us promptly.

10. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on factors such as:

• Whether your account remains active.

• Whether information is needed to complete an order or resolve an enquiry.

• Applicable accounting, tax and other legal obligations.

• The need to investigate fraud, resolve disputes or establish legal claims.

Some records may need to be retained after an account is closed or a deletion request is received.

11. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights to:

• Request information about how your personal information is processed.

• Request access to personal information held about you.

• Request correction of inaccurate or incomplete information.

• Request deletion, blocking or restriction of information in applicable circumstances.

• Object to certain processing, including direct marketing.

• Withdraw consent where processing relies on consent.

• Receive or transfer a copy of your information where applicable.

• Submit a complaint to the relevant data protection authority.

To make a request, contact sales@petarabia.com.

We may need to verify your identity before responding. We will request only information reasonably necessary for verification and respond within the period required by applicable law.

Some requests may be subject to exceptions, including where records must be retained for legal obligations.

12. Children’s Privacy

Our website and services are intended for adults. We do not knowingly seek personal information from children.

If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms or other services.

Those services operate under their own privacy policies. Please review their policies before providing personal information.

This Privacy Policy applies to Pet Arabia’s handling of information and does not replace the privacy notices of independent third parties.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first at sales@petarabia.com.

You may also have the right to complain to the competent data protection authority in Bahrain or another authority applicable to your circumstances.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, practices or applicable requirements.

The latest version will be published on this website with an updated revision date. Where required, we will provide additional notice or request consent.

16. Contact Us

For privacy enquiries, marketing opt-out requests or requests concerning your personal information, contact:

Pet Arabia Co. W.L.L.
Email: sales@petarabia.com
Telephone / WhatsApp: +973 3226 6615
Address: Villa No. 41, Building 714, Road 7325, Block 473, Abu Sayba, Kingdom of Bahrain.